Contact Us
This page explains how to contact the Non Gamstop Bets editorial team, what we can realistically help with, and where to go instead when your question belongs to a bookmaker rather than a review site. We cover new betting sites not on Gamstop, so most of the post we receive falls into a handful of predictable categories — knowing which one you are in will get you a useful answer far faster.
How to reach the editorial team
Write to us through the contact form on ashamaward.com. One person reads every message, so a clear subject line and a short, specific first paragraph make a real difference. We aim to reply to genuine editorial queries, though we cannot promise a response to every message, and we do not publish reader correspondence.
To help us get it right first time, include:
- The bookmaker's name exactly as it appears on its site — several brands use similar wording.
- The page on ashamaward.com you were reading, so we can check what we published.
- What you expected and what you found instead, particularly for bonus terms or payment details.
- A screenshot or the operator's own terms wording where the dispute is about conditions.
- Your country of residence, since offers and eligibility differ by market.
Please do not send account numbers, passwords, card details, copies of identity documents or anything else you would not want in an email. We never need them, and we will never ask for them.
What we can help with — and what we cannot
| We can help | We cannot help |
|---|---|
| Corrections to reviews, ratings or bonus descriptions on this site | Opening, closing, verifying or unlocking an account with any bookmaker |
| Explaining how a listed offer's conditions generally work | Releasing a withdrawal, reversing a bet or crediting a bonus |
| Suggestions for new operators or markets to research | Acting as an arbitrator in a dispute with an operator |
| Media, partnership and advertising enquiries | Giving tipping advice, predictions or guaranteed selections |
| Questions about our ranking method and independence | Removing you from Gamstop or any other exclusion scheme |
If your issue is with a bookmaker, contact that bookmaker's own support first — live chat and email are the usual routes — and keep a written record. Where an operator holds a licence outside the UK, its regulator and any complaints service named in its terms are the next step. We are a comparison publisher, not a regulator or an ombudsman, and we have no authority over any operator's decisions.
Where commercial relationships fit in
Non Gamstop Bets may earn a commission when a reader signs up through one of our links. That funds the research, and it does not decide the order of our listings or the scores we give. If you write to us because you think a rating looks generous, say why — we would rather amend a page than defend it. Commercial enquiries from operators are welcome too, but they are handled separately from editorial and buy no position.
Reader questions we answer most often
Three subjects account for most of the messages that arrive, so it is worth answering them here.
"Which new site should I open an account with?"
We cannot recommend one brand to one reader in a private message, because we do not know your circumstances and we do not offer personal advice. What we can do is point you at the comparison work already published. Below is how the highest-rated new entrants we cover differ from each other — the headline terms are the operators' own, and the ratings are our editorial scores, not customer review averages.
| Bookmaker | Headline welcome offer | Editorial rating | Currency shown |
|---|---|---|---|
| Tenobet | Sports package: 300% up to €3,000 | 10.0 | EUR |
| smash | 250% up to €5,000 | 9.9 | EUR |
| Betninja | €1,000 + 100 Free Spins | 9.9 | EUR |
| Gamble Gorilla | 100% up to £100 with £20 deposit | 9.4 | GBP |
| BetBluff | 100% up to £150 bonus | 9.4 | GBP |
| 7abet | 300% up to £200 | 9.3 | GBP |
Tenobet
Tenobet sits top of our list because its sports package is the most generous headline on the page and its sportsbook presentation is built around football and racing rather than treated as an afterthought beside a casino. The offer is 300% up to €3,000, which means the maximum is only reachable with a substantial qualifying deposit — read the rollover, minimum odds and expiry window in full before you commit, because percentage bonuses of that size almost always carry the heaviest turnover conditions. The clear limitation: the offer is quoted in euros, so UK bettors funding in GBP should expect conversion on deposits and withdrawals, and should check the rate before treating the cap as a sterling figure.
smash
smash earns its place for the sheer ceiling on its welcome deal — 250% up to €5,000 is the largest maximum among the brands we cover. That suits high-stakes accumulator bettors more than casual punters, and it is exactly why we flag it rather than crown it: a cap that high is theoretical for most readers, and the practical value depends entirely on the wagering multiple and the minimum-odds rule attached. The drawback is the same one that applies to any very new brand — there is a limited public track record on payout behaviour, so we would suggest testing withdrawals with a modest amount before scaling up.
Betninja
Betninja is here because it is the clearest crossover option on the list: €1,000 plus 100 free spins puts sportsbook and casino play under one welcome package, which suits readers who bet on the weekend fixtures and spin between matches. If you only bet sports, part of that offer's value is irrelevant to you, and bonus spins typically carry their own separate wagering and game restrictions. The limitation worth naming is that split offers often dilute the sports side — check how much of the €1,000 applies to sports staking before assuming the whole figure is available to you.
Other brands we rate, including CoinPoker, WinnerIsland, Gambiva and Rolletto, appear in our listings with their own terms. Whichever you look at, the pattern holds: the headline number is the easy part, and the conditions underneath it decide whether the offer is worth anything.
"How does the money side work?"
Using Non Gamstop Bets costs nothing. All the research, ratings and comparisons on this site are free to read, and we take no payment from readers at any point. If anyone contacts you claiming to charge for access to our listings, it is not us.
Money only enters the picture at the bookmaker. You fund an account there, you stake your own money, and any bonus is credited by that operator under its terms. Deposit and withdrawal options vary by brand, and typically include debit cards, e-wallets, bank transfer and — at several of the international brands we cover — cryptocurrency. Before your first deposit, check these four things on the operator's own cashier or terms page:
- Minimum deposit to qualify — some offers name it explicitly, as with Gamble Gorilla's £20 deposit requirement for its 100% up to £100 welcome bonus.
- Withdrawal timings and minimums — processing time differs sharply between e-wallets, cards and bank transfer.
- Fees and currency conversion — offers quoted in euros or dollars may cost you on the exchange when you fund in GBP.
- Same-method rules — most bookmakers return withdrawals to the method you deposited with.
We publish the terms operators supply, but those terms change. Where our page and the bookmaker's cashier disagree, the operator's current wording is the one that binds you — and that is exactly the kind of discrepancy worth writing to us about, so we can update the page.
"What do these sites actually cover?"
The brands on this site are sportsbooks first. Typical coverage spans football across domestic and European competitions, horse racing with daily UK and international meetings, tennis, golf, darts, snooker, cricket, rugby, boxing and MMA, plus American sports and a growing esports section. Bet types generally run from singles and accumulators to handicaps, over/under lines, both-teams-to-score and player props, with in-play markets on the bigger fixtures. Features such as cash out, bet builders, live streaming and acca boosts vary brand by brand — WinnerIsland's Multiboost, offering up to 55% on accumulators, is an example of the kind of enhancement that differs between operators and carries its own leg-count and odds conditions.
Alongside the sportsbook, most of these operators run adjacent product lines: online casino sections with slots, table games and live-dealer rooms; virtual sports; and in some cases dedicated poker. CoinPoker is the clearest example of a poker-led brand on our list, with a 150% up to $2,000 welcome offer quoted in dollars. These sections sit under separate terms from the sportsbook — bonuses rarely transfer between them, and wagering rules differ. If casino play is what you are actually after, our guide to non-Gamstop casinos is the better starting point than this page.
Eligibility, regulation and the messages we must decline
Everything on Non Gamstop Bets is for adults aged 18 or over. Operators listed here hold licences issued outside the United Kingdom, which means the protections attached to a UK Gambling Commission licence — including the Gamstop self-exclusion scheme and the UK complaints framework — do not apply to them. In practical terms, that puts more responsibility on you: check the licence named in the footer of any site you join, read the terms before depositing, keep records of your transactions, and use the deposit limits, time-outs and self-exclusion tools the operator provides.
Some messages we cannot act on at all. We have no ability to remove anyone from Gamstop, to shorten an exclusion period, or to intervene with a UK-licensed bookmaker on your behalf. If you are writing because gambling has stopped feeling like a choice, please read our responsible gambling resources, where the support organisations and practical tools are listed. That is a better use of your time than waiting on a reply from us.
For the ground rules covering use of this site, see the terms and conditions. If you want to know who writes the reviews and how the ratings are arrived at before you get in touch, the about page sets out our method.
How our ratings are arrived at
We research operators rather than claim to have played at them. Our scores are built from published licensing information, the full text of bonus terms, the breadth of sports and markets advertised, the betting features listed, the payment options and stated timings, and the accessibility of customer support. Reader reports feed in too, which is one reason this page exists. Scores are editorial judgements, not averages of customer reviews, and no operator can buy a place or a number. Ratings are reviewed as terms change, and pages carry the date of their last check.
Before you write
If your question is about a specific offer, the fastest answer is usually on the operator's own terms page. If it is about something we published, tell us the page and the detail, and we will check it. If it is about a payment or an account, your bookmaker's support team is the only party that can resolve it. And if you simply want to flag a new brand worth researching, send the name — that is how a good deal of our coverage starts.
Take your time with the decision either way. Comparing two or three shortlisted sportsbooks properly, terms included, is worth more than any single recommendation we could give you in an email.